Afternoon Tea at Provence Mediterranean Grill

Tried to go to Provence Mediterranean Grill for Afternoon Tea. Of course I made a reservation ahead of time on Bookenda. When I got there, it took a long time for anyone to even acknowledge me at the waiting area. Once we were seated, it again took a long time for anyone to check in on us (maybe the dispersing brunch rush had something to do with it?).
Finally, we asked to get started with the afternoon tea. That's when we were told 24-hour-ahead reservations were necessary. Since I confirmed my reservation numbers the morning of the day before, I figured we should have been okay.
The server told me that afternoon tea had to be scheduled over the phone.
Really? Where does it say that on the website? (see below). In fact, the website says "Reservations recommended" -- which suggests walk-ins are possible for afternoon tea, with just the risk of not having seating instead of not having food.

Also, I specified I wanted afternoon tea in the notes on the online reservation TWO WEEKS ago. Nobody read that? They knew I had a reservation, so how could they not know it was for afternoon tea?

It really, really, annoys me when restaurants have an online presence but don't follow up properly.

2015-Dec-21 Provence Mediterranean Grill - afternoon tea menu

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